Refund Policy

Refund Policy

Alteration & Cancellation by you:
(a) Alteration: Any alterations will be treated as cancellation and rebooking and the cancellation charges set out in paragraph (i) below will be payable. (b) Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The following scale shows the minimum charges that will be applied, based on the final day the written cancellation is received and whether the documents have been issued. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended. CANCELLATION FEES:
In all cases a cancellation fee of £150 per person will apply to all bookings made with Destinology.co.uk.
(i) 56 prior to departure: £150 per person.
55 - 30 days prior to departure: 50%
29 - 14 days prior to departure: 75%
13 - 0 days prior to departure: 100%

IN SOME CIRCUMSTANCES A 100% CANCELLATION FEE WILL APPLY AT TIME OF BOOKING AND THIS WILL BE ADVISED AT THE TIME OF BOOKING.

If you wish to cancel your hotel room, please contact our customer services by telephone on +44 (0) 1204 447400. We also accept email cancellations on helpdesk@destinology.co.uk Please include your booking reference number, registered email address, and details of your cancellation. Within 70 days prior to departure any alteration will be subject to cancellation fees.

Air Ticket Refunds: Many air tickets have no refund value whatsoever. Unless your confirmation invoice informs you otherwise this will apply to your ticket(s). If you need a ticket that will allow for a refund or an en-route amendment you must contact the Company in advance of making your payment. Air tickets that do have a refund value, that are returned to the Company are subject to a minimum cancellation charge of £150 per ticket, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used/return halves of tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Tickets returned more than one year from the date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before authority from the airline to make any refund is received. The Company applies a further £35 per ticket administration fee over and above cancellation charges in such cases. Please ensure that any tickets returned to the company are sent by registered post. (ii) Other Period before departure* Amount of Cancellation (subject to documents charge shown as percentage being issued) of the holiday price between 4 and 8 weeks 50%, between 2 and 4 weeks 75%, less than 2 weeks 100%. Failure to arrive at point of departure 100% you will be notified on your confirmation invoice if different cancellation charges apply.

Alterations by the Company: Although the Company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. (a) Holiday arrangements excluding Packages: Alterations to bookings of this kind are infrequent. Although under no obligation to do so, the Company will endeavour to notify all changed before departure if it is practicable to do so. (Please see Section 13 Flights of our Terms and Conditions document). No compensation is payable by the Company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound, or return flights the relevant supplier’s decision will be final or Destinology.co.uk amendment charges apply. (b) “Packages”: Occasionally due to reasons beyond the Company’s control, it may be necessary to amend the flights and/or other services which make up a package booking after it has been confirmed. Such changes are considered to be either “major” or “minor”. A major change is one made before departure that involves a change of UK departure airport (save between Heathrow and Gatwick), a difference of more than 12 hours in departure from the UK, change in your resort area overseas, or a change of accommodation to a lower classification than booked. A minor change is any other change. Whilst the Company has the right to make a minor change at any time without notification, major changes will be advised as soon as practicable offering you the choice of (a) accepting the amendment as notified (b) Purchasing another arrangement from the Company with the price difference payable/refundable as appropriate (c) Cancelling the arrangement(s). If you choose (c) all monies paid to the Company for the package will be refunded. In addition, you will receive the compensation listed below, except in cases of “force majeure” or “low bookings”, as defined in our Terms and Conditions document. You must inform the Company of your decision as soon as possible after receiving notification (any in any event within 7 days). Period before scheduled departure within which a major change is notified. Compensation per person: Over 56 days: NIL, 56-29 days: GBP 20.00, 28- 15 days GBP 30.00, 14 days GBP 40.00. Note: In all cases the Company’s liability is limited to the rates of compensation listed above. No further claims will be accepted for costs or additional expenses incurred as a result.

Cancellation by the Company: (a) Holiday arrangements including Packages: In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable. (b) Packages: The Company reserves the right to withdraw or cancel the services on offer. If the booking is cancelled before the departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by “force majeure” or “low bookings” (defined in our Terms and Conditions document) compensation will be paid on the scale set out above.

Please review the appropriate paragraphs in our Terms and Conditions document – a link can be found on the footer of this page.