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Careers at Destinology

current vacancies

To apply for one of the positions below, please email your CV and covering letter to careers@destinology.co.uk stating your notice period and salary expectations.

Personal Travel Consultant Vacancy

We are looking for enthusiastic individuals to join our vibrant sales team.   The successful candidates will have previous sales experience, preferably within the luxury travel industry to a discerning direct client database and must possess the desire and ability to deliver outstanding customer service.  
 
Ideally you will have passion for and specialist knowledge of any of the key areas below:
  • Middle East & Indian Ocean  
  • Far East Asia
  • The Americas
  • Europe
  • Australasia
  • Africa
  • Caribbean
  • Cruise

About the Role

Using your sales passion and talent you will work towards clear targets when handling all sales enquiries and deliver excellent results  

Deliver exceptional customer service on all aspects of the customer booking journey

Identify clients’ needs fully to introduce the correct product offering that meets and exceeds customer expectation

Respond efficiently and follow up on clients requests delivering concise and accurate information

Share your own product knowledge to enhance the clients experience on booking and whilst on holiday

To action all administrative tasks on completing your customers booking using our booking systems including CRS airline systems

Strive to develop and improve your own product knowledge by attending your in house product training sessions and attending educational trips

Build and expand a direct repeat client database through recommendations and repeat custom

 

Personal Skills and Experience Required

 

Extensive destination knowledge/experience of countries or region of specialty and a passion to stay on top of travel trends.

Previous sales experience in the travel industry.  Luxury sector preferred but not necessary

A genuine passion for luxury travel

Exceptional communication skills

Caring customer service and strong selling skills

Results orientated with a desire to succeed

Strong attention to detail administratively

Self-motivated with a can-do attitude and committed approach

Available and flexible to work full time on a shift pattern basis

 

Job Details

 

Job Type:                 Permanent Contract

 

Contract Type:         Full Time Position

 

Hours:                       37.5 hours per week on a Rota Pattern (three weekly) during business hours of 8.30am - 10.00pm plus 1 in 3 Weekends

(peak periods may vary due to booking demands)

 

Salary:                      £15k Basic + commission earnings uncapped

other:                       22 days annual leave plus bank/public holidays (currently 8 per year) rising to 25 days annual leave after 6 years

                                child care vouchers; eyesight test vouchers; workplace pension; discounted holidays; Concesssions; free car parking

 

If you feel you would work well within our award-winning team and be an ambassador for Destinology then we would be delighted to hear from you

 

How To Apply

To apply for the above position, please email your CV along with a covering letter stating your current notice period

Careers@destinology.co.uk

 

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

We are looking for enthusiastic individuals to join our vibrant Cruise Specialist sales team.   The successful candidates will have previous cruise sales experience, preferably within all areas of the cruise luxury travel industry to a discerning direct client database and must possess the desire and ability to deliver outstanding customer service. 

Ideally you will have passion for and specialist knowledge of any of the key areas below:

  • Cruise
  • River
  • Cruise & Stay Packaging
  • Cruise Line booking systems

About the Role

Using your sales passion and talent you will work towards to clear targets when handling all sales enquiries and deliver excellent results  

Deliver exceptional customer service on all aspects of the customer booking journey

Identify clients’ needs fully to introduce the correct product offering that meets and exceeds customer expectation

Respond efficiently and follow up on clients requests delivering concise and accurate information

Share your own product knowledge to enhance the clients experience on booking and whilst on holiday

To action all administrative tasks on completing your customers booking using our booking systems including CRS airline systems

Strive to develop and improve your own product knowledge by attending your in house product training sessions and attending educational trips

Build and expand a direct repeat client database through customer recommendation and repeater customer

 

Personal Skills and Experience Required

 

Extensive destination knowledge/experience of Ships/Countries or region of specialty and a passion to stay on top of what’s hot and what’s not

Previous sales experience in the travel industry.  Luxury sector preferred but not necessary

A genuine passion for the Cruise travel sector

Exceptional communication skills

Caring customer service and strong selling skills

Results orientated with a desire to succeed

Strong attention to detail administratively

Self-motivated with a can do attitude and committed approach

Available and flexible to work full time on a shift pattern basis

 

Job Details

 

Job Type:                 Permanent Contract

 

Contract Type:         Full Time Position

 

Hours:                      Rota pattern (three weekly) to cover business hours of 8.30am - 10.00pm plus 1 in 3 Weekends (peak periods may vary due to booking demands)

 

Salary:                      £18,000 per annum Basic plus commission earnings uncapped

Other:                       22 days annual leave plus bank/public holidays (currently 8 per year) rising to 25 days annual leave after 6 years

                                 child care vouchers; eyesight test vouchers; workplace pension; discounted holidays; Concesssions; free car parking                        

 

 

If you feel you would work well within our team and be an ambassador for Destinology then we would be delighted to hear from you

 

How To Apply

To apply for the above position, please email your CV along with a covering letter stating your current notice period

Careers@destinology.co.uk

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

Net Web Developer

Job Title:    Net Web Developer

Company:     Destinology

Location:     Bolton

Salary: Dependent on experience

 

Job Description

Summary

The primary focus on this role is a skilled programmer who has demonstrable experience in utilising C# .Net applications.

 

Requirements

o Understanding and utilisation experience of core Analysis and Development technologies including C# .NET 4.5, SQL Server 2012 and SQL as well as prevailing tools for modelling/simulation, planning, prototyping and mocking etc.

o Working knowledge of HTML, CSS and client-side scripting

o Knowledge or understanding of MVVM frameworks, e.g. Knockout, Backbone and Angular.

o LINQ

o Understanding of ECommerce specific coding and testing processes and procedures.

o Good knowledge of windows server application like IIS

o Test Driven Development knowledge

o Knowledge and ability to utilise MVC software architecture framework

o Takes ownership of deliverables, work under own initiative and manages own timescales

o Adapts quickly to changing priorities and workloads

o Understands competing objectives of commercial benefit and internal quality and when to make effective compromises

o Communicates effectively with both technical and non-technical personnel

o Understanding of PCI and OWASP security vulnerabilities

o Good knowledge of W3C usability requirements together with other related legislation such as PCIDSS and cookie regulations

o Good knowledge of testing methodologies

o Basic understanding of project management methodologies

 

Responsibilities

Working as part of the IT Development team, the successful candidate will undertake the technical development of group owned areas of www.destinology.co.uk and other digital platforms. Some of the main tasks you can expect to be involved in include:

o Ability to communicate with business users to capture and document in a clear and concise way the requirements of change

o Detailed analysis of user requirements for new systems and the continued maintenance/enhancement of current systems. Provide advice where alternative solutions exist

o Provision of estimates for fixes/enhancements/new systems requested by the business

o Produce Functional Specifications using jargon free language which can be understood by users

o Produce technical specifications where appropriate

o Programming in relevant languages as appropriate with adherence to best practice in security, usability and accessibility.

o Unit testing, system testing and user training. Assist users with their acceptance testing.

o Ensure that all work undertaken has been documented on the correct forms with authorising signatures in place before putting the fix/enhancement/new system forward for application to the ‘live’ environment using the Change Management Procedure (Fast Track or Release).

o Ensure that appropriate levels of documentation are in place.

o Any other duties requested by IT Management.

o There will be project work to complete, which should be done in a professional manner.

o Manage any risks or controls delegated to this position as detailed in the relevant risk registers, in line with the business's risk policy

 

The Individual 

o Minimum of 2 years web development experience

o Degree level education preferable

· Excellent communicator both to IT and Stakeholders

· A pragmatic understanding of the project and application lifecycle and how these can be appropriately applied

· Ability to liaise with business users and 3rd party suppliers to understand requirements and produce positive solution outcomes to technical challenges

· Able to demonstrate a good understanding and experience in building software solutions

· Demonstrable experience (both technical and business centric) of application solutions accounted for by this role

· Demonstrable experience in the timely delivery of projects

· Logical approach to problem solving and ability to work under pressure

· Proactive and positive approach, supports the company, the brand and the Destinology Way

 

Additional information

There will be project work to complete, which should be done in a professional manner. The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

We are seeking an experienced Aviation Executive to join our Ticketing Team.

The role is a fixed term role for a period of up to 12 months to provide cover for maternity leave initially.

The role of Aviation Executive is a diverse and busy role within our Ticketing Team.

The main responsibilities of the role are:

• Ensure the smooth running of the department at all times

• Manage the queues within Amadeus

• Issuing all tickets within the time limit set by the airline

• Managing involuntary flight schedule changes, updating PNR’s and overcoming any issues that may have occurred as a result of the change

• Re-issuing tickets both automated or manually

• Dealing with contracts IT / BT net tickets and published fares

• Cancelling and refunding tickets plus updating files to ensure everything is correct

• Issuing EMD’s for all manner of extras

• Contacting airlines to help solve problems and or help with issues we may have

• Mark-up and review new fares in FareXpert to allow distribution into Amadeus

• Assist in working towards individual airline targets

• Support the sales team with help on itineraries, pricing and obtaining the best fares

• Ensure all areas of the business are aware of any key offers we may have

• Participate in training sessions to ensure the highest level of knowledge is gained

• Working closely with our Helpdesk to assist with clients with any in resort issues

• Offering support on a rota basis at weekends throughout the year and evenings during our peak trading months

• Provide weekly BSP reports and answer queries that may arise

 

We are ideally seeking someone with the following Capability, Knowledge and Experience:

• Comprehensive knowledge of Amadeus including fares, revalidations, re-issues and refunds Good geographical and product knowledge of destinations, cities and airlines

• Possess good time management skills and the ability to prioritise and meet deadlines

• Good working knowledge of manual fare construction and airline fare rules applicable to the issuance of tickets

• Minimum 2 years current Amadeus GDS experience

• Experience in dealing with airline contracts

• Experience of FareXpert (not essential)

• Good standard of education and be able to demonstrate excellent interpersonal and organisational skills

• High levels of accuracy and attention to detail

• A friendly, approachable, professional team player with excellent communication skills who is able to contribute a positive vibe to the team and support others in time of high workload

• High levels of pro-activity; good organisation and planning skills

• The ability to work well on their own as well as part of a busy team

• A willingness to work flexible shifts to support the needs of the business

• Hard working and organised

• Team player yet able to work on an individual basis

The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. The postholder may be required to undertake additional duties, responsibilities and projects as appropriate.

The salary for this role is circa £17,000-£19,000 dependent upon experience

other: 22 days annual leave plus bank/public holidays (currently 8 per year) rising to 25 days annual leave after 6 years child care vouchers; eyesight test vouchers; workplace pension; discounted holidays; Concesssions; free car parking

If you feel you would work well within our team and be an ambassador for Destinology then we would be delighted to hear from you How To Apply To apply for the above position, please email your CV along with a covering letter stating your current notice period to Careers@destinology.co.uk

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

Destinology are seeking a Head of IT to lead, develop and manage the Destinology IT department.

This exciting role encompasses the co-ordination, development and management of all employees within the department.

The candidate will need to maintain constant communication with the Senior Management team and Directorate to ensure business priorities are delivered and identify opportunities for IT solutions and interpret requirements to ensure rapid development and deployment of them to the business.

The jobholder is the owner of the programme of change and responsible for the overall effectiveness of the development effort with Destinology and will be expected to manage strategic projects, coordinate programmes and be a member of the Senior Management Team.

Responsibilities:

• To provide a management interface with the Senior Management team and the Directorate to ensure the deployment of IT resource is aligned with current commercial objectives.

• To ensure effective communication of projects status and issues to senior project and business management, IT and the project teams.

• To provide coaching and direction to the department, and to ensure that all teams are managed in a way consistent with the commercial objectives of the company and with the Divisional and Group HR strategy.

• To ensure the Divisional and Group HR strategy is supported and progressed within the department, and that the personal development and growth of all development staff is a continually emphasised.

• To create and maintain excellent working relationship with all business project sponsors and managers and to oversee the implementation of system solutions based on business need.

• To play a major part in defining business and IT strategy, goals and objectives and contribute to the debate for Saga Group IT and business strategy as well as for Destinology.

• To recommend appropriate Information Technology solutions to fit business need and commensurate with the business case.

• To communicate across all levels to enable clear understanding of the strategy behind project needs, design and delivery approach.

• To lead a team IT professionals to achieve world class standards of productivity and quality throughout the development cycle.

• To build capability in the human resources allocated such that technical and management skills are moved to and sustained at world class standards.

To encourage and support team members in self-assessment and self-determination of growth potential and to pro-actively provide opportunities.

• To effectively manage the departmental team members and other resources, including third parties and suppliers.

• To continually look to improve aspects of departmental strategy and project delivery and to manage the project management team such that demonstrable continuous improvement is achieved across all elements of process and output.

• To select suppliers and third party tool sets and negotiate win-win contracts to ensure the successful implementation of projects.

• To undertake any other duties assigned by Destinology MD and other Directors.

 

The Individual:

• Ideally from a software development background and has performed the role of a Developer and Lead Developer.

• Excellent record of achievement for coordinating and orchestrating a programme of concurrent IT projects, delivering highest quality business value within budget and timescale.

• Demonstrated ability to align IT efforts with the business goals, to communicate that alignment and to help shape the thinking of the Senior Management Team on IT issues.

• Demonstrate broad commercial knowledge and ability, typically gained in blue chip UK enterprises. Exposure to a wide range of commercial activities with input to strategic business issues at a senior level.

• Competent in the role of Leader/Coach with proven skills in building capability in team members.

• Recognised as a manager who can readily adapt to and implement change in processes, procedures and organisational structure.

• Expertise in evaluating systems solutions and contributes to business efficiency and development through environment scanning.

• Excellent communication abilities, in terms of presentation, persuasion and negotiation.

• Demonstrable application of HR policy and disciplinary procedures.

• Demonstrable competence of IT development, working at a senior level.

• Demonstrable competence of managing multiple projects with executive responsibility throughout the development cycle.

• Demonstrable knowledge and ability in at least five of the following technical environments/application architectures:

OOP; Client Server Development; Three-tier systems; Data Warehousing; Management Information Systems; OLTP systems; UNIX; Windows; RDBMS; Expert Systems/AI; Data Interchange; Internet technologies; Cloud Based Platforms

• Understanding and utilisation experience of core Analysis and Development technologies including C# .NET 4.5, SQL Server 2012 and SQL as well as prevailing tools for modelling/simulation, planning, prototyping and mocking etc.

• Working knowledge of HTML, CSS and client-side scripting

• Knowledge or understanding of MVVM frameworks, e.g. Knockout, Backbone and Angular.

 

Qualification Requirements:

• Degree level qualification is preferred; however relevant business and/or technical experience would represent an acceptable equivalent.

 

Permanent Full Time Position

Location: Bolton (will include some travel to London and Folkestone to attend meetings from time to time)

Hours: 37.5 hours per week Monday to Friday

Salary: £70,000 per annum dependent upon experience

other: 25 days annual leave plus bank/public holidays (currently 8 per year); eligible for annual performance related bonus scheme; death in service benefit (3x annual salary); child care vouchers; eyesight test vouchers; workplace pension; discounted holidays; Concesssions; free car parking

If you feel you would work well within our award-winning team and would like to apply for the above position, please email your CV along with a covering letter stating your current notice period to Careers@destinology.co.uk

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

We are seeking Operations Support Assistants for our Customer Experience Team to work alongside our Operational Support Executives to help us to deliver the best service to our customers. You will provide post booking or in resort support to our customers who contact us for assistance with their holiday bookings and holidays.

This is a varied role where you will also have the opportunity to provide support to other areas of the business.

You will ideally have customer service experience and administration work and will be someone who prides themselves on helping customers and colleagues, has excellent attention to detail, can multi-task and can work well under pressure.

The key responsibilities of the role are:

• Dealing with post-booking administration and concierge services

• Action booking amendments, cancellations and costing changes in back office system

• Deal with date changes, special requests, sending out vouchers and invoicing

• Data input, reservations numbers etc

• Audit bookings to ensure customer details and data are complete and correct and loaded

• Check all relevant documentation to ensure that all bookings details are complete and accurate

• Produce and distribute confirmation, amendment and cancellation invoice documents

• Book seats, meals, low cost flights, flight amendments

• Upload data to our CMS System

• Assist with in-resort issues

• Assist with erratas and hotel movement

• Work closely with the other members of the Customer Experience team

• Work closely with other teams across the business, particularly other teams within the sales department

• Assist if required in other areas of the business should the need arise

• Be an additional point of contact for the client and deal with any queries, questions, payments as part of the post sales team

• Deliver exceptional customer care and build customer relationships

• Implement the Destinology Way: Know the Customer, Have Courage, One Team, Go the extra mile

 

The Individual we are seeking will ideally possess the following skills, knowledge, experience:

• Excellent administration skills

• Excellent communication skills, verbal and written

• Attention to detail and pride in work

• Able to work as part of a team and on own initiative.

• Knowledge of and experience of using MS Outlook / Excel / Word

• Experience or strong interest in the Travel Industry

• Customer Service Experience/Experience of responding to customer queries

 

Education and Qualifications:

• Good standard of education – 5 GCSEs A-C including maths and English or equivalent

 

Personal Characteristics:

• Flexible

• Friendly and helpful disposition

• calm and patient style when working under pressure and in challenging situations,

• ability to work on an individual basis and within a team

• willingness to carry out any other duties deemed appropriate by the company

 

Full training will be given

There will be project work to complete, which should be done in a professional manner.

The duties listed are not exhaustive.

Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.

This is a Permanent full time position.

The hours of work are 37.7 hours per week, on a rota pattern Monday - Sunday in line with our business opening hours

Salary: £15,000 -£18,000 per annum dependent upon experience

other: 22 days annual leave plus bank/public holidays (currently 8 per year); eligible for annual performance related bonus scheme; death in service benefit (3x annual salary); child care vouchers; eyesight test vouchers; workplace pension; discounted holidays; Concesssions; free car parking

If you feel you would work well within our award-winning team and would like to apply for the above position, please email your CV along with a covering letter stating your current notice period to Careers@destinology.co.uk

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

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