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Careers at Destinology

Current vacancies

To apply for one of the positions below, please email your CV and covering letter to careers@destinology.co.uk stating your notice period and salary expectations.

OPERATIONS SUPPORT EXECUTIVE VACANCY - Based at our Head office near Bolton in Lancashire

We are looking for an enthusiastic and experienced Operations Support Executive to join our team.

The successful candidate will have previous administrative and/or operations experience within the travel industry to a discerning direct client database and must possess the desire and ability to deliver outstanding customer service to both internal and external clients.

This crucial role is ideally suited to candidates who are well organised, dynamic and flexible, pride themselves on attention to detail and are able to multitask and work well under pressure.

ABOUT THE ROLE

The Customer Experience Team are responsible for :

  • operating a virtual ‘helpdesk’ function, to support the business and our customers with in resort and post travel issues;
  • managing operational and administrative tasks quickly and to a high standard;
  • providing assistance and Quality Control to the busy sales operation; 
  • Communicating and escalating operational issues to the Customer Experience Manager (line manager), Sales Team Managers and other departments as required;
  • along with the management team responding, reacting and assisting with emergency or operational incidents as part of Duty Office requirements, including out-of-hours support; 
  • Dealing with Post travel complaints
  • contacting customers who have returned from holiday 

RESPONSIBILITIES

  • Action booking and costings amendments through Admin Studio system
  • Book seats, meals and low-cost flights on supplier systems upon request 
  • Audit all website bookings on a daily basis to ensure accuracy and customer service is delivered for our direct customers including any onward changes that may occur within the booking journey
  • Working from errata’s and Stop Sales notifications received from the product team liaise with the client or relevant advisor to seek a positive outcome
  • Support Administrative colleagues by sending customer documentation outside core business hours
  • Work alongside Sales and Customer Experience colleagues to assist with general customer enquiries and manage the cancellation process as per the business terms and conditions
  • Produce and update relevant procedure manuals when needed to improve efficiency
  • Advise customers of any building work that is escalated or received from our suppliers
  • to carry out any other duties deemed appropriate by the company commensurate with the role

SKILLS, KNOWLEDGE & EXPERIENCE

  • First-class administrative and communication skills with excellent attention to detail
  • A strong and proven sense of efficiency and service delivery
  • A logical, balanced and sensible approach to resolving situations achieving the best all round outcome for customers and the business
  • A calm and patient style when working under pressure and in challenging situations
  • The ability to work as part of a team and independently on your own initiative
  • the ability to find solutions to problems
  • A flexible, friendly, helpful and approachable disposition with a can do attitude
  • Experience with travel booking and flight systems, including Amadeus
  • Knowledge of MS Outlook / Excel / Word

REWARD AND BENEFITS

  • Competitive salary (£16,700 - £24,500 dependent upon experience)
  • Contributory pension scheme
  • free on site car parking
  • free tea and coffee
  • salary sacrifice schemes for child care vouchers; cycle to work scheme; purchase of additional annual leave; salary finance loan; personal health insurance
  • eyesight test and prescription vouchers
  • discounted holidays
  • employee lifestyle benefits discounts and concessions
  • income protection
  • life cover
  • performance related discretionary annual bonus scheme
  • Share scheme (Saga Plc)
  • long service award
  • employee of the month award scheme
  • Summer BBQ and Christmas party
  • dress down Fridays

If you feel you would work well within our team we would be delighted to hear from you.

HOW TO APPLY

To apply please email your CV along with a covering letter stating why you believe you would be a great addition to our team using the link below.

Closing Date : 23rd July 2018 

 

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

REWARD AND BENEFITS

  • Competitive salary
  • Contributory pension scheme
  • free on site car parking
  • free tea and coffee
  • salary sacrifice schemes for child care vouchers; cycle to work scheme; purchase of additional annual leave; salary finance loan; personal health insurance
  • eyesight test and prescription vouchers
  • discounted holidays
  • employee lifestyle benefits discounts and concessions
  • income protection
  • life cover
  • performance related discretionary annual bonus scheme
  • Share scheme (Saga Plc)
  • long service award
  • employee of the month award scheme
  • Summer BBQ and Christmas party
  • dress down Fridays

how to apply

To apply for the above position, please email your CV and covering letter, stating your notice period and salary expectations using the link below.

apply now

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