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Last updated: May 2018
- How we use your information (including fraud prevention & credit checks)
- Lawful bases for using your information
- Keeping you informed about our products and services
- Sharing your information (including information sent outside the European Economic Area - EEA)
- Amendment and retention of information
- Your rights
Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).
Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
2. How we use your information
Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.
Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
3. Fraud Prevention and Credit Checks
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
4. Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.
A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.
We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
5. Keeping you informed about our products and services
When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.
At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 867 139 or by emailing firstname.lastname@example.org.
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one p