‘World Class Service 2,000 Metres Above Sea Level’
Located on the fabled Green Mountain of the imposing Al Hajar Mountains, Anantara Al Jabal Al Akhdar Resort sits 2,000 metres above sea level, surrounded by untamed rocky canyons and mountains. The hotel houses 115 rooms, suites and villas that are all facilitated with a wealth of modern amenities, spa-like bathrooms, a balcony or terrace and, in the higher-end suites and villas, private temperature-controlled swimming pools. Dining is comprised of six varied diners, from Arabian grill and home-made Italian favourites to Spanish influenced menus and seafood. At the hotel, guests can enjoy the glistening infinity pool and a throng of extra activities, such as night photography, mountain biking and visits to the prestigious Anantara Spa.
In Our Opinion
‘In addition to its family friendly facilities, the hotel is also an idyllic option for a honeymoon or wedding as they offer additional amenities like sparkling wine, congratulatory cards and cakes.’
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Speak to one of our Oman experts about planning your dream holiday today
Indulge in one of these One Bedroom Deluxe Garden villas. Each one is complete with a plunge pool and a sundeck with sunbeds. Inside, the villa houses a living area and a bathroom.
Offering an unparalleled experience of space and luxury, the Three Bedroom Royal Mountain Villa is a one-of-a-kind mountain residence that can accommodate up to 9 guests. The interior houses three bedrooms, each with an en-suite facility, a lounge area and an indoor dining area. Outside, there is a garage to accommodate two cars and the glorious private, temperature controlled pool.
FEATURES
700sqm
Total of three bedrooms
Master bedroom and second bedroom each with king size bed
Third bedroom with twin beds
Maximum occupancy 9 adults
Each bed with en-suite bathroom with rain shower and separate bathtub
Indoor dining area
Private entrance
Offers a VIP arrival
Private temperature-controlled infinity pool and separate Jacuzzi
The jewel of the crown, the private temperature-controlled pool with Jacuzzi jets, is the focus of the villa, surrounded by a sundeck with sunbeds and an enclosed private garden. Indoor and outdoor dining areas are joined by two bedrooms paired with two en-suite bathroom facilities.
FEATURES
309sqm
Total of two bedrooms
Master bedroom with one king size bed
Second bedroom with twin beds
Maximum occupancy 5 adults and 1 child
Two en-suite bathrooms, one with a bathtub and one with a rain shower
Private temperature-controlled pool with Jacuzzi jets
Located on the ground floor, the Premier Canyon View rooms are stylish and spacious, with a generous private balcony that offers breath-taking canyon views.
These luxury villas offer a private garden that is bathed in natural light. A private, temperature controlled plunge pool is joined by a sundeck and a private garden. A personal villa host helps to keep the interior of the villa in order.
These expansive private villas are ideal for families or groups of friends. Two bedrooms are paired with en-suite facilities and lounge areas include a living space, kitchenette and private garden. Outside, these villas include a private pool.
FEATURES
309sqm
Total of two bedrooms
Master bedroom with one king size bed
Second bedroom with twin beds
Maximum occupancy 5 adults and 1 child
Two en-suite bathrooms, one with bathtub and one with rain shower
From a stunning advantageous position as a corner villa, the One Bedroom Anantara Cliff Pool Villa. From this area, the villa overlooks the cliff and canyon and hosts a private infinity temperature-controlled pool surrounded by a sundeck and sunbeds.
FEATURES
188sqm
One king size bed
Maximum occupancy 2 adults and 2 children
Bathroom with rain shower and separate bathtub
Private infinity temperature-controlled pool overlooking the cliff and canyon
Anantara Al Jabal Al Akhdar Resort is a wonderful resort for couples seeking a romantic break to celebrate their big day. The hotel offers the following package to make your stay extra special:
• Handwritten welcome card from the general manager or resident manager • One bottle of sparkling wine or date juice per stay • Romantic bed decoration • Framed photograph
Anantara Al Jabal Al Akhdar Resort operates a romantic wedding anniversary package, offering the following amenities: • Anniversary cake • Congratulatory card • Framed photograph
Facilities
Leisure
• Infinity pool • Dedicated children’s swimming pool • Yoga • Mountain biking • Fitness centre • Library • Night photography • Children’s club • Hiking • Zip wire
Services
• Excursions and tours • Retail shops
Land Sports
• Foosball • Billiards • Tennis • Archery
Spa
With roots in Thailand, the Anantara spa is a haven of pampering philosophies. Step into a world of unique wellness cultures and timeless Arabian treatments. The spa houses 5 luxurious spa treatment rooms, a hair and nail beauty salon and separate male and female thermal suites. Treatments include soothing signature experiences, spa packages and couple therapies.
Birthday
Enjoy a fun-filled birthday package that consists of: • Birthday cake • Congratulatory card • Framed photograph
Dining
Dining Options
For guidance only - subject to change
Bed & breakfast • A full buffet breakfast served in Al Maisan
Half board • Dinner • Half board supplement is served on a dine around basis at Al Maisan, Bella Vista and Al Qalaa
Full board • Lunch • Dinner
Al Maisan
This all day dining restaurant is elevated above a central courtyard, where you can enjoy meals inside or out on the terrace. Breakfasts are of an international fare, while lunch and dinner is serves as an a la carte experience with nods to cuisine from across the globe. Open for breakfast 07:00 – 10:30 Sunday to Thursday and 07:00 – 11:00 Friday, Saturday and public holidays. Lunch is available 12:00 – 15:00 and dinner is 18:00 – 22:00.
The signature restaurant at the hotel is steeped in culinary roots of the region, with classic dishes and secret recipes from Oman. Grilled seafood, vegetable and meat specialities are crafted from market produce harvested from the sea of Oman and local farmers. Open 19:30 – midnight.
See a traditional Roman kitchen reimagined and enjoy its sophisticated Italian cuisine. Bella Vista is an inspiring poolside eatery that serves home-style region classics fleshed from fresh seasonal produce. Open for lunch 12:00 – 19:00 and dinner 19:00 – midnight. The pool bar is open 08:00 – noon.
Al Baha’s central setting means it is an ideal place to meet up, or to be the first stop on your return to the hotel after a busy day of exploring. Enjoy freshly squeezed juice an international menu of snacks and light meals and freshly baked pastries. Open 08:00 – 20:00.
Al Burj means ‘the tower’ in Arabic and is an ambient Moroccan lounge that serves a selection of coffees, teas and premium beverages. Enjoy a bite from the Spanish-influenced menu. Open for dinner 19:30 – 02:00.
Poised above the courtyard, the Al Shourfa is a shisha lounge that serves a menu of apple, peach, apricot, mango and melon flavoured tobaccos. Open 19:30 – 02:00.
The signature dining contempt of the hotel, Dining by Design is a tailor made dining experience just for you. Choose from a collection of connoisseur menus prepared by a personal chef. Dinner is served on a canyon edge platform.
Enjoy the finest meals from a range of tastes and flavours any time day or night. Indulge in a breakfast order, a light lunch menu or dinner and savour it whilst on your balcony or terrace.
Anantara Al Jabal Al Akhdar Resort is located within the Al Hajar Mountains on the fabled Green Mountain. The hotel is perched 2,000 metres over sea level and is around 2 hours away from Muscat by car.
• Nizwa Souq – 36.4 miles • Nizwa Fort – 36.5 miles • Bahla Fort – 60 miles • Muscat International Airport – 102 miles
Transfers can be arranged with the hotel, either one way or roundtrip.
Reviews
OVERALL REVIEW SCORE
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Thank you for contacting us. Your contact details and requirements have been sent and will be actioned by a Destinology travel consultant shortly.
Please note that depending on the time of day you have sent your booking enquiry, it may take up to 72 hours to contact to you.
If you prefer, you may wish to call us on: 01204 867 139
Privacy Policy
DESTINOLOGY PRIVACY POLICY
This is the standard data protection privacy policy for the Destinology Limited.
When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.
Last updated: May 2018
Introduction
How we use your information (including fraud prevention & credit checks)
Lawful bases for using your information
Keeping you informed about our products and services
Sharing your information (including information sent outside the European Economic Area - EEA)
Amendment and retention of information
Your rights
Updates to our Privacy Policy and your comments
Use of Cookies
1. INTRODUCTION
Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).
Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
2. How we use your information
Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
For further information; please see our ‘Use of Cookies section’.
We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.
Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
3. Fraud Prevention and Credit Checks
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
4. Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.
A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.
We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
5. Keeping you informed about our products and services
When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.
At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 867 139 or by emailing helpdesk@destinology.co.uk.
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.
6. Sharing your information
As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:
a) to fulfil your specific booking for a product or service or information in the event that third parties deliver the relevant product or service or information. For example, if you go on a holiday with us, the hotel needs to know who you are.
b) where third parties administer part or all of the product or service;
c) to maintain management information for business analysis.
We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.
If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house), we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:
maintain the security and confidentiality of the information and restrict access to those of its own employees
use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
refrain from communicating with you other than concerning the product in question
return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
7. Information sent outside the EEA
We provide products and services including holidays outside the EEA. Therefore, if you travel on such holidays the information you provide may occasionally be transferred outside the EEA. From time to time Saga may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.
It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
8. Amendment and retention of information
Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly.
We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
9. Your rights
Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.
We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
We have one month to respond to a valid request.
Rights related to automated decision making including profiling: We use the information we know about you to make decisions which inform our pricing, fraud prevention and the products and services we can offer. Automated decision making enables us to make efficient and fair decisions, providing a better service for our customers. Whilst you have the right to object to us using your information in this way, this could have an impact on the products or services we may be able to offer you. We use automated decision making in the following areas:
Tailoring our marketing communications – as mentioned previously, we use your personal information to make decisions about what products, services and offers we think you may be interested in. This ensures the communications you receive from us are tailored and relevant to your interests. You can opt out of this at any time by contacting the Data Protection Officer.
The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.
The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.
For further information regarding your rights, or to make a request; please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk.
10. Updates to our privacy policy and your comments
If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via https://ico.org.uk/concerns/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
11. Use of Cookies
A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.
If your browser is set to reject the use of cookies, you will be unable to use selected online services such as ‘View My Booking’ and ‘Check My Booking’. In this situation, please contact our Customer Services department who will be able to access this booking information.
A specialist will be in touch to help you within 24 hours, likely less. We look forward to planning your dream holiday.
DESTINOLOGY PRIVACY POLICY
This is the standard data protection privacy policy for the Destinology Limited.
When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.
Last updated: May 2018
Introduction
How we use your information (including fraud prevention & credit checks)
Lawful bases for using your information
Keeping you informed about our products and services
Sharing your information (including information sent outside the European Economic Area - EEA)
Amendment and retention of information
Your rights
Updates to our Privacy Policy and your comments
Use of Cookies
1. INTRODUCTION
Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).
Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
2. How we use your information
Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
For further information; please see our ‘Use of Cookies section’.
We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.
Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
3. Fraud Prevention and Credit Checks
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
4. Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.
A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.
We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
5. Keeping you informed about our products and services
When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.
At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 867 139 or by emailing helpdesk@destinology.co.uk.
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.
6. Sharing your information
As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:
a) to fulfil your specific booking for a product or service or information in the event that third parties deliver the relevant product or service or information. For example, if you go on a holiday with us, the hotel needs to know who you are.
b) where third parties administer part or all of the product or service;
c) to maintain management information for business analysis.
We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.
If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house), we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:
maintain the security and confidentiality of the information and restrict access to those of its own employees
use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
refrain from communicating with you other than concerning the product in question
return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
7. Information sent outside the EEA
We provide products and services including holidays outside the EEA. Therefore, if you travel on such holidays the information you provide may occasionally be transferred outside the EEA. From time to time Saga may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.
It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
8. Amendment and retention of information
Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly.
We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
9. Your rights
Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.
We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
We have one month to respond to a valid request.
Rights related to automated decision making including profiling: We use the information we know about you to make decisions which inform our pricing, fraud prevention and the products and services we can offer. Automated decision making enables us to make efficient and fair decisions, providing a better service for our customers. Whilst you have the right to object to us using your information in this way, this could have an impact on the products or services we may be able to offer you. We use automated decision making in the following areas:
Tailoring our marketing communications – as mentioned previously, we use your personal information to make decisions about what products, services and offers we think you may be interested in. This ensures the communications you receive from us are tailored and relevant to your interests. You can opt out of this at any time by contacting the Data Protection Officer.
The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.
The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.
For further information regarding your rights, or to make a request; please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk.
10. Updates to our privacy policy and your comments
If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via https://ico.org.uk/concerns/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
11. Use of Cookies
A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.
If your browser is set to reject the use of cookies, you will be unable to use selected online services such as ‘View My Booking’ and ‘Check My Booking’. In this situation, please contact our Customer Services department who will be able to access this booking information.
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