Repeatedly awarded the prestigious Condé Nast Traveler “Gold List” for hospitality excellent, The Fairmont Chateau Lake Louise is a picturesque resort nestled in Alberta’s Banff National Park. The hotel is surrounded by soaring mountains, a glistening emerald lake and the majestic Victoria Glacier which accentuates the rich, luxurious interior. Rooms and suites at Fairmont Chateau Lake Louise are elegantly appointed and richly decorated with a host of comforting amenities. Speciality rooms are designed to reach the pinnacle of luxury and ensure you will never want to leave this enchanting resort. For the intrepid traveller always looking for a challenge, Fairmont Chateau Lake Louise also endeavours to provide its guests with amazing activities that include cross-country, world class skiing and snowboarding, while a lavish spa trip will help you to relax an unwind in complete serenity after a day of excitement.
In Our Opinion
“Fairmont Chateau Lake Louise is incredibly picturesque and has lots of things to do to keep everyone preoccupied. Honeymooners will love the privacy and enchanting aura of the lake and mountains.”
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Speak to one of our Lake Louise experts about planning your dream holiday today
This two level Belvedere Suite Lakeview features a spacious living area and a balcony. A dining area is also included, however it is the secluded bedroom with its luxurious en-suite bathroom which truly impresses. From here, guests can achieve peerless views of Lake Louise and the Victoria Glacier making it ideal for honeymooners.
Spread over two levels, the Belvedere Suite Mountain View offers stunning views over the Bow Valley mountain range. A dining and living area is interconnected with a secluded bedroom and lavish en-suite bathroom. The suite is ideal for honeymooners because of its intimacy and grandeur.
Spacious and elegantly furnished, the Deluxe Lakeview Room is ideal for families, executive travellers and couples. The bedroom offers spectacular views of Lake Louise and the Victoria Glacier, while an en-suite bathroom provides an individual shower.
Located in the Mount Temple Wing, the Deluxe Mount Temple Room offers various views of the resort grounds and surrounding mountain ranges. As the rooms are spacious, it makes them ideal for families, executive travellers or couples.
Similar in appearance to the Deluxe Mount Temple Room, the Deluxe Mountain View Room combines the elegance of well furnished rooms and an en-suite bathroom with majestic views of the Bow Valley Mountain range.
The Fairmont Lakeview Room features some of the most spectacular views of Lake Louise and the Victoria Glacier. The bedroom, through which window you can see these majestic sights, is an elegant affair with comfortable amenities and an en-suite bathroom that features a bathtub.
FEATURES
21sqm
One king size bed and one queen size bed, or two queen beds, or two twin beds.
Featuring iconic views across the Bow Valley Mountain range and the Lake Louise Ski Resort, these guest rooms provide modern essentials and a comfortable ambience.
FEATURES
21sqm
One king size bed and one queen size bed, or two queen size beds
Maximum occupancy 2 adults and 2 children
Bathroom with bathtub
Views over Bow Valley Mountain range and the Lake Louise Ski Reso
Fairmont guest rooms at the luxurious Fairmont Chateau Lake Louise resort provide a comfortable stay and offer views over the Chateau ground and hillside or pay a little extra for a full view of postcard perfect Lake Louise and Victoria Glacier.
Spacious, comfortable and elegantly fashioned, the Junior Suite Lakeview features an opulent bathroom and a vibrant bedroom. From here, guests can enjoy breath-taking views over Lake Louise and the Victoria Glacier.
FEATURES
39sqm
One king size bed, or two queen size beds and twin sofa beds
Bathroom with bathtub
Stunning views over Lake Louise and the Victoria Glacier
The Junior Suite Mountain View is characterised by its sophisticated and traditional seating area. This leads seamlessly in to the bedroom, with its plush beds and beyond this, guests can enjoy stunning views of Bow Valley Mountain.
FEATURES
39sqm
One king size bed, or two queen size beds and twin sofa bed
A warm richly coloured suite with a heart-stopping view of Lake Louise framed by mountain peaks and a monumental glacier which can be enjoyed from your chaise lounge or pillow topped Egyptian cotten king size bed via floor to ceiling windows. There's a spacious parlour with a sunken living area and ornamental fireplace
FEATURES
70sqm
One bedroom with a king size bed
Maximum occupancy 2 persons
Bathroom with tub & separate walk-in shower
Parlour with sunken living area & ornamental fireplace
Featuring a list of amenities including a dedicated concierge and complimentary breakfast, the One Bedroom Suite Lakeview sits at the pinnacle of luxury living. The resort overlooks the gorgeous Lake Louise and the Victoria Glacier, while a private bedroom features a luxurious bathroom and comfortable living area. Because of its expansive style, the suite is ideal for families or couple on extended stays.
The One Bedroom Suite Mountain View provides exquisite amenities that are augmented by the stunning views of the Bow Valley Mountain range. The suite provides a cosy, modern living area that flits seamlessly in to the majestic bedroom with its en-suite bathroom facilities.
The two level Signature Suite Lakeview features a spacious and relaxing living area and balcony with views over Lake Louise and the Victoria Glacier. Inside, a secluded bedroom with en-suite bathroom nestles at the top of a spiral staircase. Other amenities include a private balcony and a powder room.
Luxuriously spread over two floors with a spacious living and dining area, the Signature Suite Mountain View is the perfect accommodation for honeymooners or couples looking for an enchanting and romantic getaway. The bedroom is located on the main floor, alongside a secluded and intimate bathtub located at the top of a spiral staircase. From a private balcony, guests can look out and admire the stunning views of Mount Whitehorn and the Lake Louise Ski area.
FEATURES
59sqm
One king size bed and one double sofa bed
En-suite bathroom with bathtub
Living and dining room
Private balcony
Views of Mount Whitehorn and the Lake Louise Ski area
Ideal for larger families or groups of friends, the Two Bedroom Suite Lakeview takes all of the endearing and elegant qualities of the One Bedroom Lakeview Suite and accentuates them with an additional room. Included with the suite is a dedicated concierge, a complimentary breakfast and stunning views of Lake Louise and the Victoria Glacier.
These impressive Two Bedroom Suite Mountain View are luxuriously furnished with modern amenities and rich décor. Both rooms of this suite are connected by a common parlour living area, which creates a seamless open-room plan. Guests can also enjoy a host of amenities which are attached to the suite, including a dedicated concierge and a complimentary breakfast. The suite also enjoys views over the Bow Valley Mountain range.
FEATURES
84sqm
One king size bed, two twin beds and one double sofa bed
Cable television with in-room pay movies and video games
High speed internet access, WiFi
Television express check-out
Ceiling fan and windows that open for fresh air
Coffee maker and kettle
Hair dryer
Iron and ironing board
Refreshment center
Telephone with voice-mail
Safety deposit boxes available at the Front Desk and in room
On the lakeside of Alberta’s National Park, this is a stunning and secluded setting for your honeymoon, here are just some of the highlights we think newlyweds will be shouting from the mountain tops about:
• Uninterrupted views of Lake Louise and Victoria Glacier • Ski through the spectacular terrain of Lake Louise • Private helicopter tour over Alberta’s National Park • Delightful afternoon tea overlooking the Victoria Glacier • Honeymooners/anniversary guests receive a special welcome amenity & can request an upgrade on arrival (based on availability) on the condition the hotel is pre-advised of the celebration
Fairmont Chateau Lake Louise makes an ideal location for your wedding and offers:
Elopement Fairview Package Includes: • Room for up to 20 guests • Wedding consultants • Marriage license • Commissioner • Bouquet of flowers for bride & boutonnière (buttonhole) for groom • Professional wedding photographer • Wedding cake & champagne • Attendance/Witnesses • Permit (if required)
Conditions • Weekdays only (weekend pricing available upon request)
£1,721 +GST (General Sales Tax) per couple (prices can fluctuate please call to confirm the up to date cost)
Groups of 20-250 Guests Includes: • Marriage license • Commissioner • Professional photographer – all edited images will be provided to you • Wedding cake & Champagne • Attendance/Witnesses • Flowers • Spa treatment for bridal hair & make-up on day of ceremony. Hair & make-up services for bridesmaid
£2,508+ GST (General Sales Tax) for bride and groom and up to 20 guests on a weekday and £3,000+GST on weekends. This package does not include room hire or reception costs (prices can fluctuate please call to confirm the up to date cost).
Please note: All packages can be customized to your requirements and many additional activities are available.
Facilities
Leisure
• Spa services • Gift shops
Services
• Car rental • Parking • Ski storage • Concierge
Land Sports
• Skiing • Hiking • Biking • Horseback riding
Water Sports
• Canoeing • River rafting • Kayaking • Fishing
Dining
Dining Options
For guidance only - subject to change
Room only
Chateau Deli
The Chateau Deli is open 24 hours a day and offers freshly brewed coffee and a variety of tasty hot meals such as soups, sandwiches and baked goods. Picnic lunches are also available on request.
Enjoy the relaxed, casual atmosphere of the Galcier Saloon, a western pub and sports bar that infuses a traditional Canadian pub menu. Craft beer on tap or by the bottle is available. Open for lunch Saturday & Sunday from 12:00 – 17:00 Dinner Sunday – Thursday from 17:00 – midnight Dinner Friday & Saturday from 17:00 – 01:00
Admire the stunning views of Lake Louise while sipping a trademark Fairmont cocktail classic. The Lakeview Lounge also provides outstanding wines and offers tasty tapas. Lunch is 11:30 – 17:00 and evening tapas is 17:00 – 19:00.
Delicious and extensive, the Poppy Brasserie specialises in delicious breakfasts for the whole family. Breakfast a la carte is served 06:30 – 11:00 and the buffet breakfast is served 06:30 – 10:00.
The Walliser Stube provides innovative European cuisine that is featured nightly. The eatery is also a renowned wine bar that favours classical Swiss, German and Alpine dishes. Open for dinner at 18:00 – 21:30.
Every meal is a celebration of modern Italian cuisine at Lago Italian Kitchen. The restaurant serves a plethora of meals that manage to capture the essence of true Italian dining. Open May – September 18:00 – 21:00.
The Fairview serves the very best of contemporary Canadian cuisine. Enjoy spectacular views while you try the wine from an award winning list of beverages. Open 18:00 – 21:00.
Surrounded by mountain peaks and the majestic Victoria Glacier, The Fairmont Chateau Lake Louise is nestled in Alberta’s Banff National Park, a UNESCO World Heritage Site.
• Calgary – 116 miles • Calgary International Airport – 125 miles
Thank you for contacting us. Your contact details and requirements have been sent and will be actioned by a Destinology travel consultant shortly.
Please note that depending on the time of day you have sent your booking enquiry, it may take up to 72 hours to contact to you.
If you prefer, you may wish to call us on: 01204 867 139
Privacy Policy
DESTINOLOGY PRIVACY POLICY
This is the standard data protection privacy policy for the Destinology Limited.
When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.
Last updated: May 2018
Introduction
How we use your information (including fraud prevention & credit checks)
Lawful bases for using your information
Keeping you informed about our products and services
Sharing your information (including information sent outside the European Economic Area - EEA)
Amendment and retention of information
Your rights
Updates to our Privacy Policy and your comments
Use of Cookies
1. INTRODUCTION
Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).
Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
2. How we use your information
Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
For further information; please see our ‘Use of Cookies section’.
We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.
Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
3. Fraud Prevention and Credit Checks
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
4. Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.
A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.
We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
5. Keeping you informed about our products and services
When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.
At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 867 139 or by emailing helpdesk@destinology.co.uk.
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.
6. Sharing your information
As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:
a) to fulfil your specific booking for a product or service or information in the event that third parties deliver the relevant product or service or information. For example, if you go on a holiday with us, the hotel needs to know who you are.
b) where third parties administer part or all of the product or service;
c) to maintain management information for business analysis.
We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.
If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house), we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:
maintain the security and confidentiality of the information and restrict access to those of its own employees
use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
refrain from communicating with you other than concerning the product in question
return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
6. Information sent outside the EEA
We provide products and services including holidays outside the EEA. Therefore, if you travel on such holidays the information you provide may occasionally be transferred outside the EEA. From time to time Saga may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.
It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
7. Amendment and retention of information
Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly.
We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
8. Your rights
Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.
We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
We have one month to respond to a valid request.
Rights related to automated decision making including profiling: We use the information we know about you to make decisions which inform our pricing, fraud prevention and the products and services we can offer. Automated decision making enables us to make efficient and fair decisions, providing a better service for our customers. Whilst you have the right to object to us using your information in this way, this could have an impact on the products or services we may be able to offer you. We use automated decision making in the following areas:
Tailoring our marketing communications – as mentioned previously, we use your personal information to make decisions about what products, services and offers we think you may be interested in. This ensures the communications you receive from us are tailored and relevant to your interests. You can opt out of this at any time by contacting the Data Protection Officer.
The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.
The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.
For further information regarding your rights, or to make a request; please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk.
9. Updates to our privacy policy and your comments
If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via https://ico.org.uk/concerns/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Use of Cookies
A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.
If your browser is set to reject the use of cookies, you will be unable to use selected online services such as ‘View My Booking’ and ‘Check My Booking’. In this situation, please contact our Customer Services department who will be able to access this booking information.
A specialist will be in touch to help you within 24 hours, likely less. We look forward to planning your dream holiday.
DESTINOLOGY PRIVACY POLICY
This is the standard data protection privacy policy for the Destinology Limited.
When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.
Last updated: May 2018
Introduction
How we use your information (including fraud prevention & credit checks)
Lawful bases for using your information
Keeping you informed about our products and services
Sharing your information (including information sent outside the European Economic Area - EEA)
Amendment and retention of information
Your rights
Updates to our Privacy Policy and your comments
Use of Cookies
1. INTRODUCTION
Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).
Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
2. How we use your information
Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
For further information; please see our ‘Use of Cookies section’.
We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.
Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
3. Fraud Prevention and Credit Checks
To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.
4. Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.
A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.
We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
5. Keeping you informed about our products and services
When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.
At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 867 139 or by emailing helpdesk@destinology.co.uk.
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.
6. Sharing your information
As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:
a) to fulfil your specific booking for a product or service or information in the event that third parties deliver the relevant product or service or information. For example, if you go on a holiday with us, the hotel needs to know who you are.
b) where third parties administer part or all of the product or service;
c) to maintain management information for business analysis.
We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.
If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house), we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:
maintain the security and confidentiality of the information and restrict access to those of its own employees
use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
refrain from communicating with you other than concerning the product in question
return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
6. Information sent outside the EEA
We provide products and services including holidays outside the EEA. Therefore, if you travel on such holidays the information you provide may occasionally be transferred outside the EEA. From time to time Saga may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.
It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
7. Amendment and retention of information
Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly.
We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
8. Your rights
Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.
We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
We have one month to respond to a valid request.
Rights related to automated decision making including profiling: We use the information we know about you to make decisions which inform our pricing, fraud prevention and the products and services we can offer. Automated decision making enables us to make efficient and fair decisions, providing a better service for our customers. Whilst you have the right to object to us using your information in this way, this could have an impact on the products or services we may be able to offer you. We use automated decision making in the following areas:
Tailoring our marketing communications – as mentioned previously, we use your personal information to make decisions about what products, services and offers we think you may be interested in. This ensures the communications you receive from us are tailored and relevant to your interests. You can opt out of this at any time by contacting the Data Protection Officer.
The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.
The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.
For further information regarding your rights, or to make a request; please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk.
9. Updates to our privacy policy and your comments
If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via https://ico.org.uk/concerns/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Use of Cookies
A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.
If your browser is set to reject the use of cookies, you will be unable to use selected online services such as ‘View My Booking’ and ‘Check My Booking’. In this situation, please contact our Customer Services department who will be able to access this booking information.
