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Delivery Policy & Travel Documents

If an online accommodation booking is made, the website will email out a booking confirmation that also doubles as the hotel voucher that must be presented to the Hotel upon arrival. If an online flight booking is made, the itinerary will carry the correct reference number to present at check-in and no separate paper ticket is required.

If an online package is booked, the itinerary document will be emailed to the customer and will be both the flight e-ticket and accommodation/transfer voucher - which needs to be printed and presented to the check-in desk of the hotel or airline.

If you are unsure about what documents you should receive then please contact our Customer Service Team on 01204 474400 or alternatively email us at