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YOUR KEY RIGHTS

Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are:

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with the following entities:

Customers may contact these entities if services are denied because of our insolvency. Calls from UK landlines cost the standard rate, but from mobiles may be higher. Check with your network provider.

The Package Travel and Linked Travel Arrangements Regulations 2018 are available at www.legislation.gov.uk/