We believe that there’s nothing better than having a holiday to look forward to and that, whatever else is happening in the world, booking your holiday should be a worry-free and exciting experience.
With this in mind, we have introduced our Peace of Mind Promise to give you the confidence to book your holiday, and the reassurance of knowing that you can change your plans if you need to.
Our dedicated Travel Concierge team is on hand 7 days a week to help you choose your perfect holiday and to answer any questions you may have. We’re here for you too should you need to make any changes.
To ensure you are fully protected on your holiday We have partnered with Covered2go, a trading name of Rush Insurance who are authorised and regulated by the Financial Conduct Authority.
They offer a wide range of travel insurance policies at competitive prices so that you can have peace of mind whilst you are away with a choice of policies ranging from single trips, policies for families, cover for winter sports, whilst an annual multi -trip option can save you both time and money. With different levels of cover,
Silver, Gold or Platinum
– you can choose the level of cover that best suits both your needs and your budget. Click here to arrange your cover now.
Available on our Platinum, Gold and Cruise products.
Cover for testing positive - Cover if you need to cancel your holiday due to you or anyone named on your policy testing positive for Covid-19.
Quarantine Cover - Cover if you need to quarantine as a result of mandatory confinement.
Medical Expenses - Cover for medical expenses and repatriation due to developing Covid-19 whilst abroad*.
Refused Boarding Cover - Cover if you are refused boarding by an airline, as a result of contracting Covid-19*.
Pre-Booked Excursions – Cover for excursions or events that cannot be recovered from any other source.
Redundancy - Cover if you need to cancel your trip as a result of redundancy.
Financial Failure of Airline – Cover if your airline goes into administration.
*Please note, this only applies to you, or anyone named on your Policy.Terms and Conditions Apply. Please see our Policy Wording for full details.Please note: There is also no cover for cancellation due to changes to Foreign, Commonwealth and Development Office (FCDO) advice. We strongly recommend that you check whether the FCDO advise against travel to your chosen destination.
Our Peace of Mind Promise
Your holiday is 100% protected - We’re ABTA and ATOL bonded, so your money is 100% protected with us.
No amendment fees - We’ll waive our amendment fees for any changes you make.*
Covid-19 Refund Guarantee - Receive a full refund if your holiday is affected by covid restrictions.°
There’s less to pay up front... With low deposits from 10%, there’s less to pay up front.†
We’re here for you - You’ll have direct access to a dedicated Travel Concierge who can assist with any aspect of your holiday, plus 24 hour support in resort.
Future Credit Offer - If your holiday cancels due to Covid-19 restrictions, in lieu of a refund, we will apply a future credit to your booking and offer a 5% discount on your next trip.¢
We will waive our amendment fees for any changes you make before departure. You will only pay the difference in price for the amended trip; if the new price is less we will reduce your holiday cost accordingly. Some elements of a holiday may be non-changeable or non-refundable; these will be advised at the time of booking. Amendments may incur cancellation charges if close to travel date. We cannot guarantee amendments can be made within 14 days of travel.
°Covid-19 Refund Guarantee
New bookings made from 1st August 2021 can cancel with a full refund if travel is affected by Covid restrictions.**
If your holiday cannot go ahead as planned due to Covid-19 restrictions, we will offer you a full refund, including your deposit, from 14 days prior to travel. If you choose to take advantage of our Future Credit Offer, we will apply this to your booking and allow you 12 months to redeem this for future travel.
**These restrictions are defined as follows:
Where travel to the destination would contravene the travel advice issued by the UK Government and FCDO.
There are entry restrictions imposed by a country to UK residents where there is a legal obligation to quarantine for more than 3 days on arrival.
Where there are visa suspensions meaning guests are denied entry to the destination.
A deposit of 10% applies to new bookings. Please note some holidays and flights may require a higher, non-refundable deposit or full payment to be made up front. You will be advised if this applies at the time of booking. The balance of the holiday cost must be paid no later than 90 days before departure.
¢Future Credit Offer
Discount valid for 12 months and is non-refundable and non-transferable. Your holiday balance remains refundable if an alternative trip cannot be found within the 12 month time validity of the discount.
All monies applied to a new booking are non-transferable. All other standard terms and conditions apply to the booking.
These special terms are subject to change and can be withdrawn at any time.
TRAVEL AWARE – PREPARING FOR SAFE AND HEALTHY TRAVEL ABROAD
The Foreign, Commonwealth & Development Office (FCDO) provide the latest travel advice by country including safety and security, entry requirements, travel warnings and health. For the latest FCDO advice
please refer to www.gov.uk/travelaware
Current travel health information can be found by visiting www.travelhealthpro.org.uk
a resource set up by the Department of Health. The advice can change on all sites so please check regularly for updates.
Our friendly, helpful and knowledgeable travel concierge team are available to talk you through any questions, queries or concerns you may have about planning your next holiday.
If you’re ready to start that conversation now, call us on 01204 269 010
but if not, schedule a call in with us below and a
member of our concierge team will phone you to help you plan the holiday you deserve.