We believe that there’s nothing better than having a holiday to look forward to and that, whatever else is happening in the world, booking your holiday should be a worry-free and exciting experience.
With this in mind, we have introduced our Peace of Mind Promise to give you the confidence to book your holiday, and the reassurance of knowing that you can change your plans if you need to.
Our dedicated Travel Concierge team is on hand 7 days a week to help you choose your perfect holiday and to answer any questions you may have. We’re here for you too should you need to make any changes.
Our Peace of Mind Promise
Your holiday is 100% protected - We’re ABTA and ATOL bonded, so your money is 100% protected with us.
No amendment fees - We’ll waive our amendment fees for any changes you make.*
No questions asked refund - Cancel your holiday up 45 days before departure and receive a full refund.°
Postponement promise - If you decide to postpone, we'll do our best to rebook your holiday for the same price next year.
There’s less to pay up front... With low deposits from 10%, there’s less to pay up front.†
...and more time to pay - Your final balance can be paid up to 45 days before departure.
We’re here for you - You’ll have direct access to a dedicated Travel Concierge who can assist with any aspect of your holiday, plus 24 hour support in resort.
Terms & Conditions:
We will waive our amendment fees for any changes you make before departure. You will only pay the difference in price for the amended trip; if the new price is less we will reduce your holiday cost accordingly. Some elements of a holiday may be non-changeable or non-refundable; these will be advised at the time of booking.
°No Questions Asked Refund
For new bookings made between 11th February 2021 and 30th April 2021, you may cancel your booking and receive a full refund of all refundable elements. Any non-refundable elements of the booking (e.g. low cost flights, ticketed flights or supplier cancellation penalties) will be advised at the time of booking.
A deposit of 10% applies to new bookings. Please note some holidays and flights may require a higher, non-refundable deposit or full payment to be made up front. You will be advised if this applies at the time of booking. The balance of the holiday cost must be paid no later than 45 days before departure.
All monies applied to a new booking are non-transferable. All other standard terms and conditions apply to the booking.
These special terms are subject to change and can be withdrawn at any time.
Let us handle the finer details.
Get in touch and let’s help plan your perfect holiday
Tailored just for you
Your personal travel specialist can take care of the details, no matter how small.
Award winning service
We're proud to be recognised for our dedication to customers year in year out.
Only the World's finest
We only recommend hotels and resorts we’ve approved and think you’ll love.
TRAVEL AWARE – PREPARING FOR SAFE AND HEALTHY TRAVEL ABROAD
The Foreign, Commonwealth & Development Office (FCDO) provide the latest travel advice by country including safety and security, entry requirements, travel warnings and health. For the latest FCDO advice
please refer to www.gov.uk/travelaware
Current travel health information can be found by visiting www.travelhealthpro.org.uk
a resource set up by the Department of Health. The advice can change on all sites so please check regularly for updates.
All details taken care of by your personal holiday specialist
Award-winning 5 star customer service
Only holidays we've approved and know you will love
It's Good To Talk
Our friendly, helpful and knowledgeable travel concierge team are available to talk you through any questions, queries or concerns you may have about planning your next holiday.
If you’re ready to start that conversation now, call us on 01204 867 139 but if not, schedule a call in with us below and a
member of our concierge team will phone you to help you plan the holiday you deserve.