Destinology Customers - COVID-19 - FCO - Update

Phillip Munro

Phillip Munro

Specialist areas

Tell us a few things about yourself...

I found my passion for travelling at the age of 19 and felt like I wanted to take on the world. It all began when working on cruise ships for ten years sailing to amazing countries and paradise islands such as Hawaii where I got to see the lava flow from the volcanos and skydive from 14,000 feet to land on the beach. It gives me great pleasure to share my experiences with my clients while delivering the best standard of customer service.

What is your favourite destination and why?

One of my favourite places has to be St Maarten in the Caribbean. The island has a Dutch side and a French side with a taste of history and beautiful beaches all with a colourful Caribbean feel. The island has so much to offer and can be a dream holiday for anybody. It is a great place for shoppers who are after quality jewellery at great prices and at the same time has all the watersports you could ever ask for on white sandy beaches. The picturesque views as you cross the island are amazing – a must-do while there is to visit the airport beach where the incoming planes roar literally right above your head as they come in to land!

Which hotel or resort is your favourite and why?

My favourite hotel has to be Constance Le Prince Maurice in Mauritius. The rooms have such quality and really give you a high level of luxury, not to mention how great the restaurants are – there is even a floating bar and restaurant! You may be one of the lucky ones to see Johnny the shark while enjoying a cocktail in the floating bar (I have a picture as evidence and don't worry you are safe... he likes fish). The service is something I have never seen bettered staff even clean your glasses while you go for a swim in the ocean!

What has been your most memorable travel experience?

My most memorable experience was traveling to Bangkok in Thailand where I got to experience a tuk tuk ride and Khoa San Road where all the action takes place. Seeing and learning about the Thai culture was great with Thai cooking classes and Thai massages. I then took my adventure on a 16 hour train ride to Chiang Mai to experience a new city; this is where I went on a trek through the forest and spent a night with the villagers, and enjoyed an elephant ride and finished with a bamboo ride down the river.

Where is next on your wish list?

As a lover of animals I would have to say my dream destination would be a safari trip to South Africa. To get the chance of seeing the wild life in the flesh would be a dream come true for me, especially just after their winter when all the new-born animals are roaming around – I would find it difficult to return home without a lion cub!

Customer testimonials for Phillip

" Philip was excellent. He worked hard to get us the right combination of hotels and flights and was very customer focused."

" Phillip, you’re a star and very patient sorting everything"

" Such excellent service, Phil was able to tailor requests for trips not directly available on the website and took the time to understand client needs and produce a holiday that is online wit... ..." read more... h the customer’s desires. We will see if the hotel meets up to these excellent standards. "

Personal reviews from Feefo & Direct Feedback

"Philip was excellent. He worked hard to get us the right combination of hotels and flights and was very customer focused."

"Phillip, you’re a star and very patient sorting everything"

"Such excellent service, Phil was able to tailor requests for trips not directly available on the website and took the time to understand client needs and produce a holiday that is online with the customer’s desires. We will see if the hotel meets up to these excellent standards."

"Met my brief and very fast feedback. Phil (Wilmslow branch) did an excellent job and as a result we booked with Destinology. I would not hesitate to use their services again and highly recommend the outstanding service provided."

"Philip Munro was friendly, personable and quickly understood our requirements. Furthermore, he was extremely knowledgeable about Thailand generally but knew who to talk to regarding our foray into a non-tourist area."

"Always excellent service from Phillip Munro at Destinology Wilmslow. A pleasure to deal with and an asset to the company."

"Service was excellent. Phillip had an excellent knowledge of the cruise industry and was perfect at suggesting potential itineraries and cruise lines. Love booking with Destinology most efficient."

"Phil has been incredibly helpful and patient with the various options looked at. Think over 15 proposals! He has been appropriately encouraging and aware of preferences to offer sensible alternatives. His advice and hotel recommendations have been really valuable. Excellent customer service."

"Philip Munro always gives excellent customer service, very knowledgable and takes the time to understand what type of holiday we want which is why we always book our holidays with him."

"Excellent service and advise from Phil Munro our forthcoming trip to Australia."

"Phillip was very helpful and knowledgable He was extremely pleasant and efficient."

"Phillip Munro sorted my holiday for me, gave me a good price and excellent service, as always"

"I have to say that nothing is too much trouble for Phil, I have been a little demanding on this occasion but he has never been anything but helpful, If I had been looking after me I would of been losing my patience! nothing is ever too much trouble and I recommend Destinology to everybody, great company."

"We were warmly greeted by our Travel Consultant Phillip on arrival at the Wilmslow Destinology branch. We had popped in unplanned on a busy Saturday in Wilmslow. Phillip was helpful, especially considering we were pretty clueless on where we wanted to go! He personalised his approach to ensure that the things most important to us were top priority in the holiday search."

"Our personal travel consultant, Philip, was excellent. He was extremely patient and gave us several options to meet our specific needs. I would certainly recommend the company and look to work with this consultant again in the future."

"This will be the second occasion i have liaised with Phillip Munroe regarding our holiday. Excellent choice of hotel and flight times. He always works to the best he can to ensure he meets the requirements we request. Highly recommended!"

"Philip Munro just tell him what you need and he deals with it no problem"

"Great customer service, we were looking for a tailored holiday, and nothing was too much trouble. Phillip Munro was very professional, knowledgeable - overall service was excellent. We have yet to take the holiday (booked for next year) but if it goes as smoothly as the booking it will be great."

"My preferred choice was Lake Moraine but Phil established it would be closed at the time of our intended visit, emailed me and a very acceptable alternative was selected."

"Phill never fails to look after us whatever the problem"

"Phillip Munro is brilliant, he always sorts out my holidays. He is sooo helpful and seems to understand my holiday requirements, every time"

"Phil’s extensive knowledge of a range of options really helped us when booking our first holiday with a baby. He could answer all of our questions with first hand knowledge of the resorts and it was the smaller details that helped us to make a decision. We will certainly use him again."

"Philip Munro was very helpful and prepared to explore options"

"Booked with Phillip for the second time. As with the first time he listened to what we wanted and then tailored the quotes accordingly. Again the service was quick, efficient and personal. The service we have received from Destinology has been second to none for the 3 holidays we have booked with them. Thanks for the service and support."

"Phillip was a pleasure to deal with and even remembered our names when we returned to book. He was very knowledgeable which enabled us to make an informed choice"

"Phillip Munro was wonderful as always. He is so friendly and welcoming to us and we love going in to see him to plan and book our holidays. It’s a real ’experience’ and it starts everything off as the exciting thing it should be (not just clicking ’book’ on the internet in your house). We know Phillip well now and he always asks after my parents (who also love him and book with him too!) and is genuinely a really lovely person. He is extremely knowledgeable and gave us so many tips and pieces of advice for this holiday (as he knows we’ve not visited Dubai before). Phillip is most definitely a valuable asset to Destinology!!"

"Efficient, knowledgable and did what he said he would do promptly - went the extra mile - thank you Phill"

"Phil Munro never fails to come up with our perfect holiday! Thank you again"

"Phillip was amazing to work with, very detailed oriented. Gave us options that best suited our way of travel. Loved the extra tid bits to make it extra special. Can’t wait for our fabulous trip!"

"Great service personal touch from our travel consultant Philip Munro"

"We have dealt with Destinology for a number of years now and have always been looked after extremely well. We have recently started using the Wilmslow shop and find both Phil and Sam very knowledgable, friendly and efficient, I like the website too which enables me to research different holiday options before I visit the shop to dot the eyes and cross the tees."

"The staff that I deal with are excellent and efficient, particularly Philip Munro and Samantha Dando. I believe their quotations compare favourably against the competition. We are very precise in our requirements. Yes going back to them very soon to book a two centre city break in June."

"I dealt with Phillip who helped me plan the holiday, which took some planning because we are flying family from Australia and New Zealand to meet in Vietnam "in the middle". Then Phillip organised all the detail for everyone, hotels, flights, transfers, etc, which proved difficult but he did it. I had/have confidence that Phillip would/will sort things, and he did. I think this is our 4th Holiday with Destinology and we will definitely use them again."

"Phil was excellent and as previously immediately met expectations! Second time using destinology wilmslow and can highly recommend."

"Philip was very efficient, professional and helpful. I will definitely come to destinology again."

"Yet again Phillip Munro has given excellent and professional service in booking our summer holiday. We booked with Phillip last year and were so impressed by his knowledge, friendly style and attention to detail that we came back to Destinology to book with Phil again. Thank you Phil!"

"My husband and I recently won a holiday at a Thailand event that was held in the Wilmslow store in August and I have to write to say how impressed we both were with the service we received from Philip Munro.
From the outset Philip was friendly and personable. He was very knowledgeable about everything and he took us through all of the different options and flight timings etc.
Even though we had won the accommodation with yourselves I don’t think we were committed to purchasing the flights from you, which came to over a thousand pounds but as Philip was so lovely, and not at all pushy, we knew we just had to arrange the rest of the time away directly with him. My pet hate is being pushed into something that I’m not sure of and if I feel like this in a situation my reaction is just to walk away. Being in a sales role myself I am very careful not to do this as I don’t like it when it happens to me, so when I experience excellent sales outside of my job I feel it is important to feed this information back. Too many people these days jump to complain at bad service but aren’t willing to take the time to report back on good service which is a shame.
We felt very comfortable with Philip and he is clearly extremely knowledgeable about this particular destination and we were confident he would be able to get us the best holiday possible.
Everything that Jake said he would do after we left the store, he did. He called us with extra details we needed, he researched the best flight times for us, he chased up the prize details, etc etc. He really did go the extra mile for us.
The after sales service was also great, as we even received a little card in the post from Philip wishing us a great holiday and he asked us to pop in when we got home to show him our photo’s (which we definitely will do very soon!).
The whole experience from start to finish.....winning the prize, to booking the details, to enjoying the actual trip, has been utterly fantastic and we literally could not fault it, or Philip, at all.
All of the staff we came into contact with at the Wilmslow office were absolutely lovely and a credit to your organisation.
Both my husband and I feel that Philip, in particular though, should be commended for his service levels and work ethic. We would not hesitate to recommend Destinology to more of our friends and family (my husband’s boss has since booked directly with yourselves and my parents are currently in talks with Philip about their trip to Thailand next April) and will definitely be back ourselves too!!"

"Good pricing and great service from Phillip - he even replied by email at 1am on New Year’s Day!"

"Phillip Munro is absolutely amazing, in fact he is soooooo good, he should be the manager"

"Phillip was excellent very responsive to our requests with a detailed knowledge of cruises, intineries and which cruise line might best suit us. Love booking with Phil who is a real asset to the Destinology team."

"Brilliant service provided by Phillip Munro. Feedback always provided quickly and also a great chap to chat to and he also gave advice on what to do on our Honeymoon. Always willing to tweak the package in order to get the overall quote down too. Would definitely recommend and use again."

"Philip Munro - I have used Philip a couple of times and he is a real credit to your company. Nothing is/was too much trouble, even though I could be classed as high maintenance! Correspondance was very efficient. I recommend Destinology to everybody."

"Phil is excellent and very helpful and accommodating with all my trips. He is professional and at the same time fun to work with."

"I have only dealt with Phillip Munro at Destinology in recent months , but I have found him and his company absolutely efficient , on the ball to obtain information promptly and to reply to queries by return whenever possible . His company’s prices appear to be extremely competitive and so far , Destinology have been a pleasure to work with."

"Phillip Munro was very helpful all the way through the quotation and booking process, even though we kept changing our mind on dates and duration!"

"Phil Munro was very professional, friendly and patient. He made it easy to consider the options and then booking the holiday."

"Phillip is lovely. Very helpful and polite."

"Phillip was hugely knowledgeable and helpful about our preferred destinations - we felt totally reassured about his recommendations and our final choices, which I’m sure will be perfect for us. We just can’t wait to go now - thanks Phillip!"