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TRAVEL DOCUMENTS & DELIVERY POLICY

If an online accommodation booking is made, the website will email out a booking confirmation that also doubles as the hotel voucher that must be presented to the Hotel upon arrival. If an online flight booking is made, the itinerary will carry the correct reference number to present at check-in and no separate paper ticket is required.

If an online package is booked, the itinerary document will be emailed to the customer and will be both the flight e-ticket and accommodation/transfer voucher - which needs to be printed and presented to the check-in desk of the hotel or airline.

If you are unsure about what documents you should receive then please contact our Customer Service Team on 01204 474400 or alternatively email us at helpdesk@destinology.co.uk.

TRAVEL INSURANCE

It is important that you purchase adequate travel insurance to cover your travel plans, taking into account any participation in sports and activities whilst during your trip. It is the traveller's responsibility to purchase the relevant level of travel insurance.

ABTA

Destinology Ltd is a Member of ABTA with membership number Y6411. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.

ABTA RESOLUTION

We are a Member of ABTA, membership number Y6411. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure.

Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering you complaint with us; it will not determine how your complaint should be resolved.

None of the above affects your right to seek redress via the legal system.

ATOL PROTECTION

ATOL is a financial protection scheme covering many UK travellers every year. Only ATOL Protected tour operators can provide the peace of mind and full financial protection.

When you book your holiday or flight with Destinology you can rest assured that you will be protected by ATOL. If you would like to verify our ATOL Number (11235), you may check on the ATOL website by clicking here.

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you book you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

SECURITY POLICY

Destinology is concerned about Internet security and takes care in ensuring all personal information is submitted securely.

All information submitted on the Destinology website is transmitted using Secure Socket Layer encryption (SSL) which automatically scrambles data before it is sent.

You can check the security of our checkout process as "https" will show at the beginning of www.destinology.co.uk in the address bar. You will also see a padlock on the bottom bar of your web browser.

Destinology will never contact you by email and ask you to disclose any credit card or bank account details. If you receive any suspicious emails asking for such information, please do not respond and contact our Customer Services department.

If you have any questions about our Privacy Policy, please contact helpdesk@destinology.co.uk or call our Customer Services department on 01204 821298.

3D SECURE PAYMENTS

We've made our payment process even more secure.

What is 3D Secure?

3D Secure is the latest fraud prevention initiative to create a more secure method for authenticating your payment. 3D Secure is a service offered by Visa known as Verified by Visa and MasterCard known as MasterCard SecureCode. Once you have registed for the service, which can be done on your Credit or Debit Card issuing website, Visa and MasterCard will then take responsibility for your 3D Secure Authenticated transactions.

Participating Card Issuers

Credit and Debit Cards that can be used with 3D Secure are: VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO and VISA ELECTRON.

DESTINOLOGY PRIVACY POLICY

This is the standard data protection privacy policy for the Destinology Limited. When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.

Last updated: May 2018

  • Introduction
  • How we use your information (including fraud prevention & credit checks)
  • Lawful bases for using your information
  • Keeping you informed about our products and services
  • Sharing your information (including information sent outside the European Economic Area - EEA)
  • Amendment and retention of information
  • Your rights
  • Updates to our Privacy Policy and your comments
  • Use of Cookies

1. INTRODUCTION

Destinology Limited is part of the Saga Group. The Saga Group, together with its subsidiaries are registered as data controllers with the Information Commissioner’s Office (ICO).

Destinology and Saga ("we","us") are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).

2. How we use your information

Destinology use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to holiday services we provide to you and/or your use of those services), to provide holiday services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include working out which departure airports are near to you, or when we will be holding events in your area.

We do not sell, trade, or rent your personal information to others.

We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.

Our website may also use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the Saga website is for the Saga Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

For further information; please see our ‘Use of Cookies section’.

We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so. For example, when you enter a contest or other promotional features, we use these details to administer the contest and notify winners.

Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.

Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.

We collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.

3. Fraud Prevention and Credit Checks

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.

Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.

4. Lawful bases for using your information

Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need special category (sensitive) personal data, for example we may need medical information if you ask us to book an easy access room due to a disability. When this is required, we will obtain your consent first. Without this information, we may not be able to fulfil the product or service you have requested.

A customer may properly give their partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent via counter signature.

We use the information you provide to us, either orally or in writing and the information we obtain from you through the use of our website, and as a result of our dealings with you (including any data we obtain from third parties) to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.

We recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.

When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.

5. Keeping you informed about our products and services

When you contact us, either online or via one of our contact centres, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.

We also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests.

At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling us on 01204 474400 or by emailing helpdesk@destinology.co.uk.

We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.

We make outbound phone calls for a number of reasons relating to our holiday products. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.

We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.

6. Sharing your information

As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:

a) to fulfil your specific booking for a product or service or information in the event that third parties deliver the relevant product or service or information. For example, if you go on a holiday with us, the hotel needs to know who you are.

b) where third parties administer part or all of the product or service;

c) to maintain management information for business analysis.

We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.

Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house), we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:

  • maintain the security and confidentiality of the information and restrict access to those of its own employees
  • use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
  • refrain from communicating with you other than concerning the product in question
  • return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

6. Information sent outside the EEA

We provide products and services including holidays outside the EEA. Therefore, if you travel on such holidays the information you provide may occasionally be transferred outside the EEA. From time to time Saga may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.

It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

7. Amendment and retention of information

Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly.

We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

8. Your rights

Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.

We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

We have one month to respond to a valid request.

Rights related to automated decision making including profiling: We use the information we know about you to make decisions which inform our pricing, fraud prevention and the products and services we can offer. Automated decision making enables us to make efficient and fair decisions, providing a better service for our customers. Whilst you have the right to object to us using your information in this way, this could have an impact on the products or services we may be able to offer you. We use automated decision making in the following areas:

Tailoring our marketing communications – as mentioned previously, we use your personal information to make decisions about what products, services and offers we think you may be interested in. This ensures the communications you receive from us are tailored and relevant to your interests. You can opt out of this at any time by contacting the Data Protection Officer.

The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.

The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.

For further information regarding your rights, or to make a request; please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk.

9. Updates to our privacy policy and your comments

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE or email data.protection@saga.co.uk

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via https://ico.org.uk/concerns/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Use of Cookies

A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.

If your browser is set to reject the use of cookies, you will be unable to use selected online services such as ‘View My Booking’ and ‘Check My Booking’. In this situation, please contact our Customer Services department who will be able to access this booking information.

VISA INFORMATION

Your specific passport/entry/immigration requirements, for the destination to which you are travelling, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.

We are unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements. For all holidays where a passport is required to be sent to an embassy, it should be noted that once your passport has been lodged with the embassies, you will be unable to retrieve it until the visa has been issued. It is therefore important that you do not require your passport during this period. Destinology will not be liable if any delay occurs within the embassies. If you have already made other travel arrangements, please contact us prior to making your reservation.

CIBTvisas

A visa is required for travel to the following destinations and can be arranged through CIBTvisas, our recommended visa procurement provider. Application forms can be downloaded from the internet - please see www.cibtvisas.co.uk/Destinology

Please note you will be dealing with CIBTvisas direct and, whilst we recommend CIBTvisas, we will not be held responsible for any delays or problems which may occur. In the event of cancellations or alterations to your holiday, our Booking Conditions apply and we will not be held liable for any costs you may incur as a result. You will also be responsible for advising CIBTvisas of any changes or cancellations.

Alternatively, for some destinations listed above, it is possible for you to apply for a visa directly without the assistance of a visa procurement provider - details are given in the specific destination sections shown and information will also be included with your Confirmation Invoice.

Australia - A visa is required and there are two options available for securing this - an eVisitor visa can be applied for online free of charge - please visit If you do not wish to apply online, https://www.homeaffairs.gov.au/trav/visi please refer to the information shown for CIBTvisas, for details on how to obtain an Electronic Travel Authority (ETA), www.cibtvisas.co.uk/Destinology.

Botswana - An entry visa for Botswana is not required in advance for British citizens, however a Tourism Development Levy (TDL) is applicable to visitors entering Botswana. This fee is approx. US$30 is payable on entry (cash, debit or credit card) in exchange for a stamped receipt, valid for 30 days. Please also note: Visitors to South Africa are required to have at least two unused pages in their passport to enable the entry/exit stamps to be issued in the country. Because many of our holidays to Botswana fly internationally via Johannesburg you are required to have an additional blank page for your South Africa transit visa stamps. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Canada - A visa is required for visitors who arrive into Canada by air (visas are not required for entry by land or sea). To obtain an Electronic Tourist Authorisation (eTA), applications for the eTA can be completed online at the approx cost of CAD $7 per person - please visit www.cic.gc.ca/english/visit/eta.asp. If you do not wish to apply online directly, please refer to the information shown for CIBTvisas, for details on how to obtain an eTA via CIBTvisas (charges will be higher). www.cibtvisas.co.uk/Destinology

Cambodia - A visa is required and can be obtained on arrival at a cost of US$30-35, dependent upon the point of entry. Two passport-sized photographs will be required. You will be asked to provide your passport, 1 passport photo and approx. US$40 in cash, per person. Regardless of how your visa is obtained, all visitors are required to have at least two blank pages side by side in their passport to enable the entry visa to be issued. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Cuba - A Tourist Card (visa) is required at an approx. cost of £39 per person. Applications should be made by completing an application form and applying by post directly to the Cuban Embassy - please visit their website for more details and access to the application form - misiones.minrex.gob.cu/en/united-kingdom

Egypt - British passport holders travelling to Egypt normally require a visa.

For visits of up to 30 days, you can get a visa on arrival by payment in Sterling, US Dollars or Euros; the visa fee is US$25 at approved bank kiosks within airport arrival halls, before reaching immigration counters. There’s no need to buy a visa from an agent. In many cases agents will charge more than US$25 for a visa. If you’re harassed by an agent, report the incident to the tourist police in the airport terminal.

Alternatively you can get a visa from an Egyptian Consulate outside Egypt before you travel. If you’re entering Egypt for work or business it is preferable to get a visa before you travel.

British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.

Holders of British Subject or non-European Union passports, please check with the Egyptian Embassy. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Ethiopia - A visa is required and can be obtained on arrival at an approx. cost of US$50 per person. Please also note that all visitors are required to have two completely blank pages in their passport for the entry stamps. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

India - A visa is required and there are two options available: A Tourist Electronic Visa (e-visa) or a standard tourist visa (obtained through CIBTvisas). The e-visa is valid for single entry only and for up to 60 days from the date of arrival into India. Applications for the e-visa can be made no earlier than 30 days prior to the UK date of departure and to apply, you must complete the standard application form online -www.indianvisaonline.gov.in.

The approx. cost is currently US$60 per person, plus 2.5% processing fee. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Israel - A tourist visa is provided on entry and is free of charge. It takes the format of a scanned copy of your passport details, which serves as an acceptable identification document whilst in Israel and must be presented to hotel receptions on arrival in addition to your passport. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Jordan - You’ll need a visa to enter Jordan. You can get a single entry visa valid for 1 month on arrival at the airports or the Sheikh Hussein/North Border crossing at the Jordan/Israel border. Check with the Jordanian authorities if you’re planning to cross the Wadi Araba/south border crossing (Aqaba/Eilat) or the Allenby/King Hussein Bridge.An exit tax, currently 10JD, is payable at all border crossings, except the airports. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Kenya - A visa is required for Kenya and can be applied for online at the approx. cost of US$51 (including handling fee) - please visit evisa.go.ke/evisa.html - Online applications for the visa can be made no earlier than 90 days prior to the UK date of departure. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Laos - A visa is required and please refer to the information shown for CIBTvisas, for details on how to obtain this. www.cibtvisas.co.uk/Destinology

Madagascar - A visa is required and can be obtained on arrival at an approx. cost of Euro 31 per person (payable in cash in Malagasy Ariary, US$ or Euros). Please also note that all visitors are required to have two completely blank pages in their passport for the entry stamps. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Mozambique - Visitors are required to obtain a visa for British Citizens the approx. cost is US$50 per person for a single-entry visa (subject to change). Its strongly advised for you to obtain your visa before travel as there are rigourous checklists in order to obtain a visa on entry. Visit www.mozambiquehighcommission.org.uk. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Myanmar – Visitors are required to obtain a visa before travel. You can apply online at the Burmese Embassy or consulate. evisa.moip.gov.mm/ . Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Namibia - Although British nationals can enter Namibia for a holiday or private visit of up to 90 days without a visa, there have been cases where visitors have only been given permission to stay for periods much shorter than 90 days, sometimes as short as only 7 or 10 days. Before leaving the immigration desk in the airport arrivals hall, check that you have been given permission to stay in Namibia for the duration of your intended visit up to the maximum allowable of 90 days and that you have been given a correctly dated entry stamp by Namibian Immigration officials, as this will be checked on departure.

Overstaying the time granted or an incorrect or missing entry stamp could lead to detention, arrest and a fine.Please note that all visitors to Namibia are required to have one completely blank page in their passport, for the entry stamps.

Nepal- Visitors are requested to obtain a visa before travel. You can obtain a visa application online http://uk.nepalembassy.gov.np/wp-content/uploads/2017/11/VISAAPPLICATIONFORM-3.pdf. Visas are available on arrival at Tribhuvan International Airport and at some land borders. To obtain a visa upon arrival by air in Nepal you must fill in an application form on arrival and provide a passport photograph. A single-entry visa valid for 15, 30 or 90 days costs approx US$25, 40 or 100. At Kathmandu’s Tribhuvan Airport the fee is payable in any major currency (some land crossings insist on payment in US dollars), Children under 10 require a visa but are not charged a visa fee. A Nepali visa is valid for entry for three to six months from the date of issue. Alternatively apply for your visa via www.cibtvisas.co.uk/Destinology

Oman - A visa is required for visitors and can be obtained on arrival, at an approx. cost of US$14 or OMR20 per person. Alternatively, you can now apply in advance online at www.rop.gov.om/english. Your passport should be valid for a minimum of 6 months from the date of entry. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Russia - A visa is required and please refer to the information shown for CIBTvisas, for details on how to obtain this. Please also note that the Russian Embassy requires all nationals of the United Kingdom and Northern Ireland to provide fingerprints to the Embassy to obtain a visa. The current locations where this can be arranged are Edinburgh, London or Manchester. You will receive documentation detailing the necessary requirements, with your Confirmation Invoice. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Rwanda - Visitors are required to obtain a visa upon entry - for British Citizens the approx. cost is US$30 per person for a single-entry visa (subject to change). Payments must be made at the point of entry in cash using sterling, US dollar or Rwandan Francs. Credit cards are accepted but not always accepted. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

South Africa - A visa is not required for entry, however please note that all visitors are required to have two completely blank pages in their passport for the entry stamps.

Sri Lanka - A visa is required and to obtain an Electronic Travel Authorisation (ETA), applications can be completed online at the approx. cost of US$35 per person - please visit www.eta.gov.lk/. If you do not wish to apply online directly You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Tibet - A Visa is required for entry to Tibet, We suggest you apply for your visa via You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Turkey - An entry visa is required for British Citizens and can be purchased online prior to travel, via the Republic of Turkey e-Visa website - www.evisa.gov.tr/en/ The current approx. cost of the e-visa is US$20 and it will be valid for 180 days from the date of application. You can apply any time up to 48-hours before you depart (your passport should be valid for at least 6 months from the date you enter Turkey). E-visas are not required for cruise ship passengers with ‘British Citizen’ passports, who arrive at sea ports for tourist visits to the port city or nearby cities, provided that the visit doesn’t exceed 72 hours. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Uganda - A visa is required and must be applied for before travel. Approval will be sent in the form of a letter attachment/link, which must be printed and presented on arrival in Uganda - at which time an approx. charge of US$50 per person will be payable. Applications can be completed online - please visit visas.immigration.go.ug/. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

USA - The USA Visa Waiver Programme (VWP) allows most British Citizen passport holders to enter and visit the US without the need to gain a visa by applying online using Electronic System for Travel Authorisation (ESTA) in advance. We recommend you apply for this yourself; however, for clients without online facilities we recommend arranging this through CIBTvisas You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Please note that once applied, the cost of the ESTA is non-refundable, as it is valid for a period of two years or the validity of the traveller’s passport (whichever is shorter). If you do not require CIBTvisas to obtain an ESTA on your behalf, you must make your own arrangements, as you will not be able to travel without one. Further information on how to complete your ESTA application will be sent with your confirmation invoice.

You must also ensure that you adhere to the passport rules under the VWP. Your passport must contain a machine-readable zone (MRZ) - identified as the two lines of text as letters, numbers and chevrons (>>>) found at the foot of the photo page. You will also need to hold an electronic passport (with an integrated chip, indicated by the biometric symbol on the front). If your passport currently doesn’t have an integrated chip then it will need to be renewed, as it will no longer be accepted for travel. This information has been issued for general guidance only; if you have any doubt about travel to the USA or require any further information, we strongly recommend that you visit the US Embassy website - uk.usembassy.gov/ for further information.

Vietnam - A visa is required for entry into Vietnam, however until 30 June 2018, all British passport holders travelling for tourism or business purposes can enter Vietnam for up to a maximum of 15 days without a visa. If your date of arrival into Vietnam is after 01 July 2018, you will need to apply for a visa. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Zambia - Visitors are required to obtain a visa upon entry - for British Citizens the approx. cost is US$50 per person for a single-entry visa (subject to change). Payments must be made at the point of entry with the exact amount in cash only. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

Zimbabwe - Visitors are required to obtain a visa upon entry - for British Citizens the approx. cost is US$65 per person for a single-entry visa (subject to change). Payments must be made at the point of entry with the exact amount in cash only. You can also apply for a visa via www.cibtvisas.co.uk/Destinology

For any other countries please check www.gov.uk/foreign-travel-advice For Passport and visa requirements. The above information is a guideline only and is subject to change therefore we advise you check prior to departure using the Foreign travel advise link above.

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