Around 10-14 days before you travel, you will receive all required documents for your holiday. In most cases, there's no need to print these documents as they're not generally required during the journey. Having access to them on a mobile device (either from an email, or in the Destinology Manage Booking portal) means you'll be able to view all the information you need as you travel.

Payments can be made online through your Manage Booking portal, or you can call our team on 01204 474 444.

We strongly recommend having adequate travel insurance for your holiday and arranging this as soon as you book. This way, you can be protected against the unexpected if you needed to cancel the holiday prior to travel, or should something happen whilst away. Your insurance should cover the value of your holiday and have any pre-existing conditions declared to avoid problems later.

Different rules apply depending on where you're travelling to. The best source of information for entry requirements and visa information is the Foreign, Commonwealth & Development Office (FCDO) website where you'll find information for each country you'll be visiting. You can visit the FCDO website by clicking here: https://www.gov.uk/foreign-travel-advice

Since Brexit, the rules for entering European countries within the Schengen Zone changed. This means that you need to be aware of both the issue date and expiry date on your passports. Older passports may have had additional time added to the expiry date when you received it (depending on how much time was left on your previous one).

European (Schengen Zone) passport validity requirements for British travellers:

• ISSUE DATE must be LESS THAN 10 years before the date you ARRIVE in the country
• EXPIRY DATE must be MORE THAN 3 months from the date you LEAVE the country

Further clarity can be found in the Entry Requirements section of your destination on the FCDO website: https://www.gov.uk/foreign-travel-advice

We recommend speaking to your GP for specific requirements based on your individual health. For broader information specific to your chosen destination, you can find the UK government recommendations on Travel Health Pro: https://travelhealthpro.org.uk/countries

For changes and cancellations to your holiday, please call 01204 474 444 or email us at [email protected] and one of the team will be able to support and give advice based on your booking. For general information and the rules for such changes and cancellations, you can also view our Booking Conditions.

Yes, ABTA is an integral part of ensuring customers remain at the heart of the travel industry. We have been proud members of ABTA since we were founded, they are the regulatory body that UK travellers have been putting their trust in for many years.

In addition to being ABTA bonded, we diligently follow the Package Travel Regulations, provide ATOL protection for flight-inclusive holidays and, where possible, apply an airline failure insurance to all applicable bookings.

It is recommended to check in for your flights online via the airline's website or app, this will ensure a smoother process at the airport when dropping bags. It will also mean you'll have access to your boarding pass earlier. For most scheduled airlines, this isn't a requirement so if you prefer to check in at the airport then this is not an issue, we recommend arriving at the airport 3 hours prior to departure for long-haul flights and 2 hours prior for short-haul flights. Please note that if you're travelling with a low-cost or charter airline (such as EasyJet, Tui or Jet2) then checking in online may be a requirement to avoid charges at the airport.

If you can't see your baggage allowance on your existing documents, then please call us on 01204 474 444, email us at [email protected] or view your flight reservation on the airline website using the airline reference provided on your itinerary or invoice. Please note that some scheduled airlines won't display your flights online until after the last stage of the ticketing process which may be as little of a few weeks before departure, so don't worry if you can't see it online - just call or email us and we'll be able to help answer your questions.

With most airlines, the last stage of the ticketing process needs to be completed before this is possible. For more information on this, and to help with understanding the best way to pre-book seats with your chosen airline, you can call us on 01204 474 444 or email us at [email protected]

Yes, simply call us on 01204 474 444 or email us at [email protected] and we'll be able to check the availability and pricing to upgrade your flights.

This can vary from destination to destination, and hotel to hotel. As a guide, the standard check in time across the world is between 2pm and 4pm, whilst check out time tends to be between 10am and 12noon.

If you let us know your special requests at the time of booking, we'll add that information to the hotel reservation, after booking please call us on 01204 474 444 or email us at [email protected] and we'll ensure your hotel is made aware. Please note that requests generally can't be guaranteed but hotels are always keen to know your preferences and will do their best to honour them whenever possible.

Yes, simply call us on 01204 474 444 or email us at [email protected] and our team will be happy to look into the availability and pricing for your preferred upgrades to the room or board basis.

Each cruise line operates in a different way for when you can pre-book your shore excursions, with many opening this up on their Manage Cruise portal. Your Personal Travel Concierge will be able to let you know when and how shore excursions can be arranged for your specific cruise. If you've already booked then you can reach out to them directly, call us on 01204 474 444 or email us at [email protected].

When checking in you will be asked to register a credit/debit card to your account, similar to a hotel. A cruise card is issued when checking in and everything will be charged to your room using this. You can generally check the running total either on the cruise lines app or on the TV in your cabin/suite. You can then settle your balance in cash on your final night, or the registered credit/debit card will be charged.

Where provided in advance, your transfer instructions will be displayed in your travel documents (usually issued around 10-14 days prior to departure). In some cases, the instructions for your return journey are provided in resort locally. If this is the case for your holiday, then that will be made clear on your travel documents.

Absolutely, if there is something in particular that's caught your eye or you'd like to discuss what you could do, your Personal Travel Concierge will be happy to help. Either speak to them directly, call us on 01204 474 444 or email [email protected].